:root{--bg-primary: #f5f7fb;--bg-card: #ffffff;--bg-elevated: #f8fbff;--bg-input: #ffffff;--bg-hover: #edf3fb;--text-primary: #00122e;--text-secondary: rgba(44, 56, 82, .75);--text-muted: rgba(0, 21, 64, .48);--brand: #0080ff;--brand-hover: #005ed1;--brand-bg: rgba(0, 128, 255, .1);--brand-border: rgba(0, 128, 255, .22);--new: #5a43c8;--new-bg: rgba(90, 67, 200, .1);--new-border: rgba(90, 67, 200, .24);--amber: #e07f00;--amber-bg: rgba(224, 127, 0, .1);--amber-border: rgba(224, 127, 0, .24);--green: #008f4c;--green-bg: rgba(0, 143, 76, .1);--green-border: rgba(0, 143, 76, .22);--gray: #6b7d99;--gray-bg: rgba(107, 125, 153, .1);--gray-border: rgba(107, 125, 153, .22);--red: #f0483e;--red-bg: rgba(240, 72, 62, .1);--red-border: rgba(240, 72, 62, .24);--border: #dfe6f2;--border-subtle: #edf1f7;--radius: 8px;--radius-lg: 12px;--shadow: 0 2px 10px rgba(10, 37, 85, .08);--shadow-lg: 0 12px 28px rgba(10, 37, 85, .14);--transition: .15s ease}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:16px;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;background-color:var(--bg-primary);color:var(--text-primary);line-height:1.6;min-height:100vh}#root{min-height:100vh}a{color:var(--brand);text-decoration:none;transition:color var(--transition)}a:hover{color:var(--brand-hover)}h1,h2,h3,h4,h5,h6{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:var(--text-primary);font-weight:600;line-height:1.3;letter-spacing:0}button{cursor:pointer;font-family:inherit;font-size:.875rem;border:none;border-radius:var(--radius);padding:.625rem 1.25rem;transition:all var(--transition);font-weight:500}button:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background-color:var(--brand);color:#fff;width:100%;padding:.75rem 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var(--border);border-radius:var(--radius);outline:none;transition:border-color var(--transition),box-shadow var(--transition)}input::placeholder,textarea::placeholder{color:var(--text-muted)}input:focus,select:focus,textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-bg)}select{-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%239398a3' d='M6 8L1 3h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right .75rem center;padding-right:2.5rem;cursor:pointer}textarea{resize:vertical;min-height:80px}.custom-select{position:relative;display:inline-block}.custom-select-trigger{display:flex;align-items:center;justify-content:space-between;gap:.5rem;width:100%;padding:.75rem 1rem;font-size:.9375rem;font-family:inherit;font-weight:400;background-color:var(--bg-input);color:var(--text-primary);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;transition:border-color var(--transition),box-shadow var(--transition);text-align:left;min-width:0}.custom-select-trigger:hover{border-color:var(--text-muted)}.custom-select-trigger:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-bg);outline:none}.custom-select-value{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.custom-select-chevron{flex-shrink:0;color:var(--text-muted);transition:transform var(--transition)}.custom-select-chevron.open{transform:rotate(180deg)}.custom-select-menu{position:absolute;top:calc(100% + 4px);left:0;right:0;min-width:100%;max-height:240px;overflow-y:auto;background-color:var(--bg-elevated);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);list-style:none;padding:4px;z-index:200}.custom-select-option{display:flex;align-items:center;justify-content:space-between;padding:.5rem .75rem;font-size:.875rem;color:var(--text-secondary);border-radius:6px;cursor:pointer;transition:all var(--transition)}.custom-select-option:hover{background-color:var(--bg-hover);color:var(--text-primary)}.custom-select-option.selected{color:var(--brand);font-weight:500}.custom-select-option svg{color:var(--brand)}.login-page{display:flex;width:100%;min-height:100vh;overflow-x:hidden}.login-brand{flex:0 0 440px;min-width:0;background:radial-gradient(circle at 18% 82%,rgba(255,255,255,.2) 0%,transparent 42%),linear-gradient(150deg,#005ed1,#0080ff 52%,#80c3ff);display:flex;flex-direction:column;align-items:center;justify-content:center;padding:3rem;position:relative;overflow:hidden}.login-brand:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(135deg,rgba(255,255,255,.14) 0 1px,transparent 1px 100%),linear-gradient(45deg,rgba(255,255,255,.08) 0 1px,transparent 1px 100%);background-size:28px 28px;opacity:.45;pointer-events:none}.login-brand .brand-logo{color:#fff;margin-bottom:1.5rem;position:relative}.login-brand h1{color:#fff;font-size:2.125rem;font-weight:400;letter-spacing:0;margin-bottom:.75rem;position:relative}.login-brand h1 strong{font-weight:700}.login-brand .brand-tagline{color:#ffffffdb;font-size:1.0625rem;line-height:1.6;text-align:center;max-width:300px;position:relative}.login-form-panel{flex:1;width:100%;min-width:0;display:flex;align-items:center;justify-content:center;padding:2rem;background:linear-gradient(180deg,#f5faffe6,#f5f7fb),var(--bg-primary);position:relative}.login-lang-toggle{position:absolute;top:1.5rem;right:1.5rem}.login-card{width:min(380px,calc(100vw - 4rem));max-width:100%;padding:2rem;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:16px;box-shadow:var(--shadow-lg)}.login-card .login-heading{font-size:1.5rem;font-weight:700;margin-bottom:.5rem;color:var(--text-primary);letter-spacing:0}.login-card>p{color:var(--text-secondary);margin-bottom:2rem;font-size:.9375rem}.login-card form{display:flex;flex-direction:column;gap:1rem}.login-card input,.login-card button{min-width:0}.login-card .mobile-logo{display:none}.auth-verify{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:1rem}.auth-verify p{font-size:1.125rem;color:var(--text-secondary)}.app-layout{min-height:100vh;display:flex;flex-direction:column}.navbar{background-color:#fffffff0;border-bottom:1px solid var(--border);padding:0 1.5rem;height:56px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:100;box-shadow:0 1px #e1e6f1b3;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px)}.nav-left{display:flex;align-items:center;gap:.75rem}.nav-brand{display:flex;align-items:center;gap:.75rem;margin-right:1.5rem;text-decoration:none}.nav-smartx-logo{display:block;width:140px;height:32px;flex:0 0 auto}.nav-product{color:#212934;font-size:1.375rem;font-weight:600;line-height:2rem;letter-spacing:0;padding-left:1rem;border-left:1px solid rgba(44,56,82,.6);white-space:nowrap}.nav-links{display:flex;align-items:center;gap:.25rem;min-width:0}.nav-left a:not(.nav-brand){color:var(--text-secondary);font-size:.875rem;font-weight:500;padding:.45rem .8rem;border-radius:6px;transition:all var(--transition);position:relative}.nav-left a:not(.nav-brand):hover{color:var(--text-primary);background-color:#fff;box-shadow:var(--shadow)}.nav-left a:not(.nav-brand).active{color:var(--brand-hover);font-weight:600;background-color:#e5f3ff}.nav-left a:not(.nav-brand).active:after{display:none}.nav-right{display:flex;align-items:center;gap:.5rem}.nav-avatar{width:32px;height:32px;border-radius:50%;background:linear-gradient(135deg,var(--brand),var(--brand-hover));color:#fff;font-size:.8125rem;font-weight:600;display:flex;align-items:center;justify-content:center;letter-spacing:.02em;flex-shrink:0}.nav-user{color:var(--text-secondary);font-size:.8125rem;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav-divider{width:1px;height:20px;background-color:var(--border);margin:0 .25rem}.main-content{flex:1;padding:2rem;max-width:1440px;width:100%;margin:0 auto}.dashboard h2{margin-bottom:1.5rem}.stat-cards{display:grid;grid-template-columns:repeat(4,1fr);gap:1rem;margin-bottom:2rem}.stat-card{background-color:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:1.25rem 1.5rem;box-shadow:var(--shadow);transition:transform var(--transition),box-shadow var(--transition),border-color var(--transition);position:relative;overflow:hidden}.stat-card-button{width:100%;text-align:left}.stat-card:before{content:"";position:absolute;top:0;left:0;right:0;height:2px}.stat-card:hover{transform:translateY(-2px);border-color:var(--brand-border);box-shadow:var(--shadow-lg)}.stat-card-button:focus-visible{outline:2px solid var(--brand);outline-offset:2px}.stat-label{font-size:.8125rem;font-weight:500;text-transform:uppercase;letter-spacing:.04em;margin-bottom:.75rem}.stat-count{font-size:2rem;font-weight:700;letter-spacing:0}.stat-blue:before{background-color:var(--brand)}.stat-blue .stat-label{color:var(--text-muted)}.stat-blue .stat-count{color:var(--brand)}.stat-amber:before{background-color:var(--amber)}.stat-amber .stat-label{color:var(--text-muted)}.stat-amber .stat-count{color:var(--amber)}.stat-green:before{background-color:var(--green)}.stat-green .stat-label{color:var(--text-muted)}.stat-green .stat-count{color:var(--green)}.stat-gray:before{background-color:var(--gray)}.stat-gray .stat-label{color:var(--text-muted)}.stat-gray .stat-count{color:var(--text-secondary)}.recent-tickets h3{margin-bottom:1rem;font-size:1.0625rem}.recent-tickets{background-color:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:1.25rem;box-shadow:var(--shadow)}.ticket-row{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:.875rem 1rem;border-bottom:1px solid var(--border-subtle);cursor:pointer;transition:all var(--transition)}.ticket-row:first-of-type{border-top:1px solid var(--border-subtle)}.ticket-row:hover{background-color:var(--bg-hover);padding-left:1.25rem}.ticket-row-main{display:grid;gap:.125rem;min-width:0}.ticket-row-id{display:inline-flex;align-items:center;gap:.375rem;min-width:0}.ticket-row-id-label{color:var(--text-muted);font-size:.75rem;font-weight:600;white-space:nowrap}.ticket-title{font-weight:500;color:var(--text-primary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-public-id{display:inline-flex;align-items:center;width:max-content;max-width:100%;color:var(--text-muted);font-family:SFMono-Regular,Consolas,Liberation Mono,Menlo,monospace;font-size:.75rem;font-weight:700;letter-spacing:0;white-space:nowrap}.ticket-id-with-badge{display:inline-flex;align-items:center;flex-wrap:wrap;gap:.375rem;min-width:0}.ticket-new-badge{display:inline-flex;align-items:center;padding:.125rem .45rem;border:1px solid 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.custom-select{min-width:160px}.list-filters input{width:auto;min-width:200px}.ticket-table-desktop{display:block}.ticket-mobile-list{display:none}.ticket-table{width:100%;border-collapse:separate;border-spacing:0;background-color:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden;box-shadow:var(--shadow)}.ticket-table thead{background-color:#f5faff}.ticket-table th{text-align:left;padding:.75rem 1rem;font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted);border-bottom:1px solid var(--border)}.ticket-table td{padding:.875rem 1rem;font-size:.875rem;border-bottom:1px solid var(--border-subtle);color:var(--text-secondary)}.ticket-table tbody tr{cursor:pointer;transition:background-color var(--transition)}.ticket-table tbody tr:hover{background-color:var(--bg-hover)}.ticket-table tbody tr:last-child td{border-bottom:none}.ticket-table td:nth-child(2){color:var(--text-primary);font-weight:500}.ticket-card{width:100%;display:grid;gap:.875rem;padding:1rem;font:inherit;cursor:pointer;text-align:left;color:inherit;-moz-appearance:none;appearance:none;-webkit-appearance:none;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);box-shadow:var(--shadow);transition:transform var(--transition),border-color var(--transition),box-shadow var(--transition)}.ticket-card:hover{border-color:var(--brand-border);box-shadow:var(--shadow-lg);transform:translateY(-1px)}.ticket-card:focus-visible{outline:2px solid var(--brand);outline-offset:2px}.ticket-card-top{display:flex;align-items:center;justify-content:space-between;gap:.75rem}.ticket-card-status-group{display:flex;flex-wrap:wrap;align-items:center;gap:.5rem;min-width:0}.ticket-card-updated{display:grid;gap:.2rem;justify-items:end;min-width:0}.ticket-card-title{color:var(--text-primary);font-size:1rem;font-weight:600;line-height:1.45;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-card-footer{display:flex;align-items:center;gap:.5rem;flex-wrap:wrap;padding-top:.875rem;border-top:1px solid var(--border-subtle)}.ticket-card-meta-label{color:var(--text-muted);font-size:.6875rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase}.ticket-card-meta-value{color:var(--text-secondary);font-size:.8125rem;font-weight:500;line-height:1.4}.pagination{display:flex;align-items:center;justify-content:center;gap:1rem;margin-top:1.5rem;padding:.75rem 0}.pagination button{background-color:var(--bg-card);color:var(--text-primary);border:1px solid var(--border);padding:.5rem 1rem;font-size:.875rem;min-width:40px}.pagination button:hover:not(:disabled){background-color:var(--bg-hover);border-color:var(--brand)}.pagination span{color:var(--text-secondary);font-size:.875rem}.ticket-detail-page{max-width:100%;margin:0 auto;--ticket-text: var(--text-primary);--ticket-text-secondary: var(--text-secondary);--ticket-text-muted: var(--text-muted);--ticket-border: var(--border);--ticket-border-strong: var(--brand-border);--ticket-surface: #ffffff;--ticket-surface-strong: #ffffff;--ticket-surface-soft: #f8fbff;color:var(--ticket-text)}.ticket-detail{display:grid;gap:1rem}.ticket-detail-layout{display:grid;grid-template-columns:minmax(0,890px) minmax(390px,430px);gap:1.9rem;align-items:start;justify-content:space-between}.ticket-thread-panel{position:relative;border:1px solid var(--ticket-border);border-radius:16px;background:var(--ticket-surface);box-shadow:var(--shadow);overflow:hidden}.ticket-thread-panel:before,.ticket-workspace-card:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(135deg,rgba(0,128,255,.05),transparent 32%,transparent 72%,rgba(0,143,76,.04));pointer-events:none;z-index:0}.ticket-thread-shell{display:block;position:relative;z-index:1}.ticket-thread-panel-header{display:flex;align-items:flex-end;justify-content:space-between;gap:1rem;padding:1.25rem 1.75rem 1.125rem;border-bottom:1px solid var(--border-subtle);background:#f5faff}.ticket-thread-panel-header h2{margin:0;font-size:1.375rem;letter-spacing:0;color:var(--ticket-text)}.ticket-thread-feed-header,.ticket-thread-composer,.ticket-workspace-card{padding-left:1.75rem;padding-right:1.75rem}.ticket-thread-label{margin:0 0 .375rem;color:var(--ticket-text-muted);font-size:.75rem;letter-spacing:.06em;text-transform:uppercase}.ticket-thread-feed-summary{color:var(--ticket-text-secondary);font-size:.875rem;text-align:right}.ticket-thread-feed{padding:1.25rem 1.75rem 1.75rem;background:transparent}.ticket-thread-timeline{position:relative;padding-left:1.5rem}.ticket-thread-timeline:before{content:"";position:absolute;left:.625rem;top:.5rem;bottom:.5rem;width:1px;background:linear-gradient(180deg,#0080ff3d,#acbad36b)}.ticket-thread-load-older{display:flex;justify-content:center;margin:.75rem 0 1.125rem}.ticket-thread-load-older .btn-text{padding:.625rem 1rem;border:1px solid var(--border);border-radius:999px;background-color:var(--bg-card);color:var(--ticket-text-secondary)}.ticket-thread-empty{color:var(--ticket-text-muted);font-size:.9375rem;text-align:center;padding:2rem 0}.ticket-thread-entry{position:relative;padding:1.05rem 1.2rem;border:1px solid var(--border-subtle);border-radius:12px;background:var(--ticket-surface-soft)}.ticket-thread-entry:before{content:"";position:absolute;left:-1.325rem;top:1.25rem;width:10px;height:10px;border-radius:999px;background-color:#7f93af;border:2px solid #ffffff;box-shadow:0 0 0 3px #fff}.ticket-thread-entry+.ticket-thread-entry{margin-top:.75rem}.ticket-thread-entry-agent{border-color:var(--green-border)}.ticket-thread-entry-user{border-color:var(--brand-border)}.ticket-thread-entry-request{border-color:var(--ticket-border-strong);background:linear-gradient(180deg,#0080ff14,#0080ff08),#fff}.ticket-thread-entry-agent:before{background-color:var(--green)}.ticket-thread-entry-user:before,.ticket-thread-entry-request:before{background-color:var(--brand)}.ticket-thread-entry-header{margin-bottom:.75rem}.ticket-thread-entry-author{display:flex;align-items:flex-start;gap:.875rem}.ticket-thread-entry-avatar{width:36px;height:36px;border-radius:12px;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;font-size:.6875rem;font-weight:700;letter-spacing:.06em;border:1px solid var(--border)}.ticket-thread-entry-avatar-user{color:var(--brand);background-color:var(--brand-bg)}.ticket-thread-entry-avatar-agent{color:var(--green);background-color:var(--green-bg)}.ticket-thread-entry-avatar-request{color:var(--brand);background-color:var(--brand-bg)}.ticket-thread-entry-author-meta{min-width:0}.ticket-thread-entry-author-row{display:flex;flex-wrap:wrap;align-items:center;gap:.625rem}.ticket-thread-entry-author-row strong{font-size:.9375rem;color:var(--ticket-text)}.ticket-thread-entry-role{display:inline-flex;align-items:center;padding:.25rem .5rem;border-radius:999px;border:1px solid var(--ticket-border);color:var(--ticket-text-secondary);font-size:.6875rem;letter-spacing:.06em;text-transform:uppercase}.ticket-thread-entry-role-user{background-color:var(--brand-bg);border-color:var(--brand-border);color:var(--brand-hover)}.ticket-thread-entry-role-agent{background-color:var(--green-bg);border-color:var(--green-border);color:var(--green)}.ticket-thread-entry-role-request{background-color:var(--brand-bg);border-color:var(--brand-border);color:var(--ticket-text-secondary)}.ticket-thread-entry-time{display:inline-block;margin-top:.375rem;color:var(--ticket-text-muted);font-size:.8125rem}.ticket-thread-entry-body{color:var(--ticket-text);font-size:.9375rem;line-height:1.7}.message-content{color:inherit;word-break:break-word}.message-content>:first-child{margin-top:0}.message-content>:last-child{margin-bottom:0}.message-content p,.message-content ul,.message-content ol,.message-content pre,.message-content blockquote,.message-content h1,.message-content 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var(--border-subtle);border-radius:var(--radius);margin:.75rem 0}.ticket-workspace{position:sticky;top:calc(56px + 1rem);display:grid;gap:1rem;align-self:start}.ticket-workspace-card{position:relative;padding-top:1.25rem;padding-bottom:1.25rem;border:1px solid var(--ticket-border);border-radius:16px;background:var(--ticket-surface);box-shadow:var(--shadow);overflow:hidden}.ticket-workspace-card-header{display:flex;align-items:center;justify-content:space-between;gap:.75rem;margin-bottom:.75rem;position:relative;z-index:1}.ticket-workspace-label{margin:0;color:var(--ticket-text-muted);font-size:.75rem;letter-spacing:.06em;text-transform:uppercase}.ticket-workspace-card-meta{color:var(--ticket-text-secondary);font-size:.8125rem;white-space:nowrap}.ticket-workspace-title{margin:0;font-size:clamp(1.55rem,1vw + 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